eCitizen & KRA Services
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Passports, ID replacement, business registration, KRA PIN and tax filing — we know exactly what each one needs, so you only visit once, with everything in hand.
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eCitizen
Birth Certificate (Registration or Late Registration)
Registering a birth and obtaining the certificate through Civil Registration Services — standard or late registration.
What to bring
- ✦ Birth notification from the hospital, or supporting proof of birth
- ✦ Parents' original national IDs
- ✦ For late registration: a school-leaving certificate, baptismal card, or clinic booklet as supporting evidence
Business Name Registration
Registering a sole proprietorship or partnership business name through the Business Registration Service (BRS).
What to bring
- ✦ Proposed business name(s) for search and reservation
- ✦ Original national ID and KRA PIN of the owner(s)
- ✦ A short description of the nature of the business
Certificate of Good Conduct (Police Clearance)
DCI police clearance certificate, commonly needed for jobs, travel, and visa applications.
What to bring
- ✦ Original national ID (or birth certificate for minors)
- ✦ Active eCitizen account
- ✦ Fingerprinting appointment at a police station after applying online
Company Registration (Private Limited Company)
Incorporating a private limited company through the Business Registration Service (BRS).
What to bring
- ✦ National ID and KRA PIN for every director and shareholder
- ✦ Registered office address
- ✦ Proposed company name(s) for search and reservation
- ✦ Share capital and shareholding split
Driving Licence (Application or Renewal)
New driving licence application or renewal through NTSA, before biometric capture at an NTSA office.
What to bring
- ✦ Original national ID
- ✦ Existing driving licence, if renewing
- ✦ Active eCitizen account
National ID Replacement (Lost or Damaged)
Replacing a lost, stolen, or damaged national ID card through the National Registration Bureau.
What to bring
- ✦ Police abstract, for a lost or stolen ID
- ✦ The damaged ID itself, if applicable
- ✦ Active eCitizen account
- ✦ Booking for biometric capture at a Huduma Centre or registration office
Passport Application (New or Renewal)
Ordinary Kenyan passport application or renewal, processed through the Department of Immigration on eCitizen.
What to bring
- ✦ Original national ID (or birth certificate for minors)
- ✦ Old passport, if renewing or replacing one
- ✦ Recent passport-size photo meeting eCitizen specifications
- ✦ Parents' IDs and consent letter, for applicants under 18
KRA
Individual Tax Returns (Annual or Nil)
Filing your annual income tax return on iTax — a Nil return if you had no income, or an income tax return using your P9 form if employed.
What to bring
- ✦ KRA PIN and iTax password
- ✦ P9 form from your employer, if employed
- ✦ Details of any other income earned in the tax year
KRA PIN Registration
Personal Identification Number registration on iTax — required for employment, opening a bank account, land transactions, and more.
What to bring
- ✦ Original national ID (or Alien ID for foreigners)
- ✦ Active phone number and email address
- ✦ Employer's KRA PIN, if currently employed
Tax Compliance Certificate (TCC)
A certificate confirming your tax affairs are in order — commonly required for tenders, licensing, and job applications.
What to bring
- ✦ KRA PIN with all returns filed up to date
- ✦ All outstanding tax liabilities paid, or an approved payment plan
- ✦ eTIMS/TIMS compliance, for businesses and non-employment income
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